WIN Networking Breakfast – Perception Matters: Good Ways to Deliver Bad News

Breakfast provided. $25 MN WIN Members, $45 for Guests registered before April 10th.  Call Teresa Thomas-Carroll, 612-708-6001.  Sponsor: PipJazz Entertainment

Every message to our clients is another opportunity to strengthen relationships, but how do we make a good impression when the news is bad? Presenter and communication strategist Melissa DeLay will teach us how to manage client perceptions in various bad-news scenarios, such as telling customers ‘no,’ or collecting on past-due accounts. Attendees will also be given ample time for facilitated networking over breakfast. Visit www.mnwin.org for information and registration.